Below are some of our most Frequently Asked Questions, if you need an answer in a rush, flick through these first.
If you need help with something else, you can either FB Messenger us or email us at firstname.lastname@example.org
Head over to our Order Tracking page. Here you can enter your details and find exactly where your order is at.
TRACK MY ORDER
Just the one. Sorry babe.
UNITED STATESAll US orders placed Sunday-Thursday before 8:00PM PST will be processed and dispatched that day (excluding public holidays) and should arrive in 2-3 business days for Express services. Please see our Shipping page for more details on delivery estimates for each location and postal service.
Orders placed after 8:00PM PST will be processed the next business day. Orders will only be processed and delivered on business days. Please allow a few extra days if you live in a more regional location.
AUSTRALIAAll Aus orders placed Monday - Friday before 2:00PM AEDT will be processed and dispatched that day (excluding public holidays) and should arrive in 1-2 business days for Express services. Please see our Shipping page for more details on delivery estimates for each location and postal service.
Orders placed after 2:00PM AEDT will be processed the next business day. Orders will only be processed and delivered on business days. Please allow a few extra days if you live in a more regional location, outside the Express Post network.
Firstly, we are so sorry, this very rarely happens. Please do not stress though, we will get this sorted for you ASAP.
Please be sure to notify us of this as soon as you realise you have the incorrect product. You can do this by messenger an email to email@example.com. Please be sure to have available, the style name of the incorrect garment (if you have been able to look it up) or just the code written on the product tag, as we will attempt to work out what was sent in it's place as part of this process.
As soon as we can confirm a resolution for you which can include sending you the right garment, organising a credit note or exchange, or if we do not have any left of your originally purchased item, a refund, we will send you a free return paid postage label. You will only need to print this label, attach it to a sealed bag or satchel and pop it back in the post.
PLEASE NOTE: If you do not contact us and allow us to provide you with the return label, and instead you send it back yourself having paid your local service. Unless expressly agreed to by us, we will not reimburse you for this amount paid.
We appreciate your patience and understanding when this does occur and we will ensure we do everything in our power to get this resolved as quickly as possible. Should your item be faulty, please refer to our Returns page.
Firstly-we are so sorry, this very rarely happens. But never fear. As soon as you realise you are missing an item, please notify us immediately by phoning or emailing firstname.lastname@example.org
To speed things up we will request that you send us a photo of the invoice we inlcuded in your order bag.
Once we have this and can confirm it was missing, we will then organise to ship your missing item asap.
Thanks for understanding, we are all humans and at times we make mistakes but we will get it sorted for you.