1. We offer $3 USD returns for all our USA babes.
2. Simply lodge your return using our Omni Returns Portal (link below), making sure to complete all details, pay the flat rate fee and you will receive a returns label to print at home immediately.
  • All returns using this method will be sent back to one of our returns hubs in LA, which usually only takes a few business days to arrive, depending on where you are sending from.
  • Please keep a copy of your return tracking number, as we are not responsible for missing returns. 

3. After retrieving your return label and printing from online, adhere it to the outside of your parcel with your returns form safely inside, and mail it back to us. The address details are already on your printed returns label.
 
4. Once your return has been delivered to our returns hub and processed, we will issue you with a credit note via email which you can redeem right here at Hussh.

 

DOWNLOAD A RETURNS LABEL

 

1. Fill out the Returns Form included in your parcel on the back of your invoice and place it in your return parcel.

2. We offer FREE RETURNS for all our Aussie babes.
 
  • Simply lodge your return using our Auspost Returns Portal (link below), making sure to complete all details, pay the flat rate fee and you will receive a returns label to print at home immediately.
  • All returns using this method will be sent back to us via standard Australia Post, which usually takes 3-5 business days to arrive at our warehouse, depending on where you are sending from.
  • Please keep a copy of your return tracking number, as we are not responsible for missing returns. 

3. After retrieving your return label and printing from online, adhere it to the outside of your parcel with your returns form safely inside, and mail it back to us. The address details are already on your printed returns label.
 
4. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note over email which you can redeem right here at Hussh.

 
 

DOWNLOAD A RETURNS FORM

DOWNLOAD A RETURNS LABEL



While we aim to process all returns as soon as possible, please allow up to 5 business days for your credit note to be issued, following arrival at our warehouse.

    * Free Returns means that when you access the portal in the link below and print a returns label, this is at no cost to you - Hussh & Co. will be charged the cost of your return, so you pay nothing. 


    If you would like to exchange your item for something else, please return your item(s) as per the above instructions and once we receive your item we will issue you a Credit Note within 5 business days which you can then use to purchase your new item.
      

    If you need something exchanged urgently, please email us at hello@hussh.com our Customer Service babes will see if we can help arrange something for you.

    • Items can be returned within 21 days of delivery for an online credit. 
      We do not refund for change of mind.
       
    • Items must be received in their original condition - unworn, unwashed, tags still attached. In the rare instance that an item is not received in its original condition, the item will be rejected for a return.
       
    • For hygiene reasons cosmetics, earrings and undergarments cannot be returned for change of mind.
       
    • Some sale items are priced to clear so please choose carefully as we do not accept return on CLEARANCE items for change of mind.
      Clearance items are all items reduced to a price that is $25 USD and under.
       
    • If you return a clearance item to us, you will automatically be charged an ineligible item return fee of $4 USD. This will be deducted from your Credit Note issued.
       
    • We process all returns within 5 business days of receiving your items. We will send you an email with the details of your processed return and credit note code as soon as it is ready.
      If you do not receive a credit note within this period, please check your junk mail or email us at hello@hussh.com
       
    • Credit notes can be used to make a future purchase and are valid for 6 months from date of issue.
       
    • Store credits cannot be refunded.

    • Faulty garments must be faulty by manufacture. A worn item with makeup stains or marks, or an item damaged as a result of failing to follow our care instructions, may be found ineligible for our faulty return process.
       
    • All eligible faulty returns will proceed through a faulty returns review to determine the nature of the fault. You will then be advised of the final decision and the options available to you before we proceed.

    • All garments are quite delicate and may become damaged if correct care instructions are not followed.
      Due to the nature of some fabrics composed for there fashionable qualities and fit, this can include shrinkage, colour fading and other outcomes.
      It is advised that all items from Hussh be cold hand washed only.
       
    • We will happily cover postage costs to return and replace an approved faulty item, with the identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind a store credit will be issued.
       
    • A refund may be offered if we cannot repair or replace the faulty garment with the identical item OR the fault is major.
       
    • To speed up your faulty return, please email photos to your fault along with your order number as soon as possible to hello@hussh.com. From here we will be able to make an initial assessment of your fault and get a resolution underway.

    • If a faulty item is returned to us without our prior approval, it may be deemed ineligible for faulty return and a credit note will be issued.

    • Faulty returns for international customers where return postage is charged, must be approved for return and also approved for return shipping cost, prior to sending, or else the return shipping may not be covered by Hussh.
       
    • Faulty items are only returnable within a reasonable timeframe. Items that are more than 6 months old may not be eligible for our faulty returns process.